Client Service Liaison

3 days ago


Sarnia, Ontario, Canada Bayshore HealthCare Full time
About the Job

At Bayshore HealthCare, we are seeking a highly skilled and dedicated Client Service Coordinator to join our team. This is an exciting opportunity for a motivated individual to make a real difference in the lives of our clients and their families.

Job Summary

The Client Service Coordinator plays a vital role in ensuring the highest level of service to our clients. This includes handling client care and service inquiries, scheduling Field employees, and maintaining accurate and up-to-date scheduling information.

Responsibilities
  • Handle and document prospective client inquiries regarding requests for care and service
  • Assess client service needs in consultation with Supervisors and schedule licensed and unlicensed employees for care and service assignments
  • Notify clients and Field employees regarding initial and ongoing schedules
  • Complete data entry and maintain accurate current scheduling documentation
  • Assist with training and mentoring of new staff
  • Participate in client satisfaction initiatives
  • Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policies and Procedures
Requirements

To be successful in this role, you will need to possess excellent organizational and interpersonal skills, as well as the ability to work both independently and as part of a team. A minimum of two years related customer service experience, preferably in the healthcare industry, is required.

What We Offer

As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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