Client Service Coordinator
3 weeks ago
Client Service Coordinator – On-Call Sarnia
The Client Service Coordinator plays a vital role in ensuring exceptional client care and service. Reporting to the Client Service Manager, this position is responsible for handling client inquiries, arranging care and services, and maintaining accurate scheduling information.
This is an on-call position that requires flexibility and availability to support branch needs, including vacation coverage. The ideal candidate will possess excellent organizational and interpersonal skills, with the ability to work independently and as part of a team.
Duties and Responsibilities
- Handle and document client inquiries regarding requests for care and service
- Assess client service needs and schedule licensed and unlicensed employees for care and service assignments
- Notify clients and Field employees regarding initial and ongoing schedules
- Complete data entry and maintain accurate current scheduling documentation
- Assist with training and mentoring of new staff
- Participate in client satisfaction initiatives
- Market and promote Bayshore Home Health in accordance with the individual Branch Office Sales and Marketing Plan
Requirements
- Minimum of two years related customer service experience, preferably in healthcare
- Exceptional organizational and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in written and spoken English, with French proficiency in Branch Offices that provide service to French-speaking clients
Standards of Performance
The Client Service Coordinator must demonstrate ongoing competency in completing all expected duties and responsibilities, as well as specific goals and objectives agreed to.
Performance Review
Performance will be reviewed on an ongoing basis, with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis.
At Bayshore Healthcare, we are committed to Equity, Diversity & Inclusion. We strive to create a culture of belonging, where individual differences are celebrated and valued.
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Sarnia, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Client Service Coordinator to join our team at Bayshore HealthCare. As a Client Service Coordinator, you will be responsible for handling client care and service inquiries, arranging client care and service, and maintaining scheduling information and data...
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Sarnia, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Client Service Coordinator to join our team at Bayshore HealthCare. As a Client Service Coordinator, you will be responsible for handling client care and service inquiries, arranging client care and service, and maintaining scheduling information and data...
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