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Divisional Sales Manager

2 months ago


TroisRivières, Quebec, Canada Staples Canada Full time
About the Role

We are seeking a highly motivated and experienced Divisional Sales Manager to join our team at Staples Canada. As a key member of our sales team, you will be responsible for driving sales growth and customer satisfaction in your assigned area.

Key Responsibilities
  • Lead Sales Culture: Provide leadership and support the sales culture at the store, with a specific focus on your assigned area.
  • Customer Experience: Own and nurture the customer experience, ensuring that customers receive exceptional service and support.
  • Business Development: Drive referral-based business development to grow sales and customer loyalty.
  • Team Leadership: Provide team leadership through hiring, onboarding, learning & development, and coaching.
  • Operational Excellence: Manage costs and meet all operational and financial metrics.
  • Communication and Engagement: Inspire your team by ensuring appropriate communication happens on a daily basis, and keeping them engaged and motivated to bring their best to work, every day.
  • Store Standards: Lead, coach and manage the operational excellence and store standards for your departments.
  • Loss Prevention and Compliance: Support loss prevention and compliance.
  • Safety and Environment: Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
Requirements
  • Experience: 3 years of Retail Management experience (or any other sector focused on customer experience)
  • Education: Successful completion of high school & post-secondary education is preferred
  • Skills: Proven track record of achieving customer service excellence and sales results, affinity with technology, and a dynamic, inspiring partner to our customers and for our associates
  • Personal Qualities: Curious, approachable, passionate, and a solutions finder
What We Offer
  • Associate Discount: Enjoy discounts on Staples products and services
  • Health and Dental Benefits: Comprehensive health and dental benefits for you and your family
  • RRSP/DPSP: Retirement savings plan and disability plan
  • Performance Bonuses: Earn bonuses based on your performance
  • Learning & Development Programs: Access to training and development programs to help you grow in your career
About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.