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Product Operations Leader

2 months ago

Old Toronto, Ontario, Canada Indigo Books & Music Full time
{"title": "Product Operations Leader", "subtitle": "Join Our Team", "content": "

At Indigo Books & Music, we are seeking a highly motivated and organized Product Operations Leader to join our team. As a key member of our operations team, you will be responsible for leading the execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes.

Key Responsibilities:

  • Lead execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes
  • Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
  • Lead execution of markdown process, promotional set-up, and sell-through
  • Lead execution of changeover and visual assessment action plans
  • Maintain visual propping, signage, and acrylics
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
  • Proactively identify and anticipate customer expectations and needs
  • Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
  • Open and close store as well as responsibility for managing sales floor
  • Ensure health and safety of employees and customers is top priority

Requirements:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

At Indigo, we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.

", "requirements": "
  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec
", "culture": "

We are a dynamic and enriching culture that values diversity and inclusion. We believe that fostering a culture of continual learning and taking risks without the fear of making mistakes is essential to our success.

We are committed to our communities, our customers, and each other. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone.

", "additional_info": "

We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.

", "lang_code": "en-US"}