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Customer Experience Associate

2 months ago


New Westminster, British Columbia, Canada London Drugs Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at London Drugs. As an Omni-Channel Retail Specialist, you will play a critical role in supporting our fast-paced retail environment and ensuring seamless customer experiences across our brick-and-mortar stores and online platforms.

Key Responsibilities
  • Pick and Prepare Online Orders: Efficiently select and prepare online orders for customer pickup or delivery, ensuring accuracy and timeliness.
  • Collaborate with Team Members: Work closely with colleagues to achieve team goals, share knowledge, and provide support as needed.
  • Provide Excellent Customer Service: Deliver exceptional customer experiences, responding to inquiries, and resolving issues in a professional and courteous manner.
  • Maintain a Clean and Organized Workspace: Ensure a safe and efficient working environment by maintaining a clean and organized workspace, adhering to company standards.
  • Adapt to Changing Business Needs: Demonstrate flexibility and adaptability in response to changing business requirements, priorities, and deadlines.
Requirements
  • High School Diploma: Possess a high school diploma or equivalent.
  • Previous Retail Experience: Have prior experience in a retail environment, preferably in a customer-facing role.
  • Strong Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with customers and colleagues.
  • Basic Computer Skills: Demonstrate basic computer skills, including proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • Competitive Hourly Rate: Earn a competitive hourly rate of $21.26, commensurate with experience.
  • Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as company-matched RRSPs.
  • Employee Discount Program: Take advantage of our employee discount program, offering exclusive discounts on products and services.
  • Ongoing Training and Development: Participate in ongoing training and development opportunities to enhance your skills and career growth.