Customer Experience Associate

2 months ago


New Westminster, British Columbia, Canada London Drugs Limited Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at London Drugs Limited. As an Omni-Channel Retail Specialist, you will play a critical role in supporting our constantly evolving business across our omni-channel store and eCommerce operations.

Key Responsibilities
  • Work collaboratively with the team to ensure seamless customer experiences across all channels, including in-store and online.
  • Process and prepare online orders for customer pickup or delivery, ensuring timely and accurate fulfillment.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Maintain a high level of organization and productivity, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on company policies and procedures.
Requirements
  • High School Diploma or equivalent required.
  • Previous retail experience, preferably in a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Basic computer skills and proficiency in using retail software systems.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive salary and benefits package, including comprehensive medical, dental, and vision coverage.
  • Opportunities for advancement and professional growth within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Comprehensive training and development programs, including on-the-job training and ongoing education.


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