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Hotel Front Desk Clerk

2 months ago

West Kelowna, British Columbia, Canada 626498 ALBERTA LTD Full time
About the Job

We are seeking a highly motivated and detail-oriented Hotel Front Desk Clerk to join our team at 626498 ALBERTA LTD. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities
  • Guest Services: Greet and assist guests in a friendly and professional manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Cleaning and Maintenance: Maintain the cleanliness and organization of the front desk area, including dusting, vacuuming, and restocking supplies.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional customer service.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Language: English.
  • Work Environment: Hotel, motel, resort.
  • Work Conditions: Fast-paced environment, physically demanding, combination of sitting, standing, walking, bending, crouching, kneeling.
What We Offer
  • Support for Persons with Disabilities: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, provides awareness training to employees to create a welcoming work environment.
  • Support for Newcomers and Refugees: Assists with immediate settlement needs, supports social and labour market integration, recruits newcomers and/or refugees, offers mentorship programs.
  • Support for Youth: Offers on-the-job training, mentorship, coaching, and/or networking opportunities for youth.
  • Support for Veterans: Offers mentorship, coaching, and/or networking opportunities for Veterans, provides awareness training to employees to create a welcoming work environment.
  • Support for Indigenous People: Offers mentorship, coaching, and/or networking opportunities for Indigenous workers, provides cultural competency training and/or awareness training to all employees.
  • Support for Mature Workers: Applies hiring policies that discourage age discrimination, provides staff with awareness training to create a welcoming work environment, offers phased retirement options.
  • Support for Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities, provides diversity and cross-cultural training to create a welcoming work environment.