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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at A&W Broadway & Cambie. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of a team of food service staff, including servers, hosts/hostesses, and kitchen staff.
- Train staff in job duties, sanitation and safety procedures, and customer service standards.
- Develop and implement effective training programs to ensure that staff are equipped to provide excellent customer service.
- Operations Management
- Establish and maintain efficient systems for managing inventory, supplies, and equipment.
- Monitor and control labor costs, ensuring that staffing levels are adequate to meet customer demand.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Customer Service
- Ensure that all customers receive exceptional service, responding promptly to their needs and concerns.
- Develop and implement effective customer service standards and procedures.
- Monitor and evaluate customer feedback, making recommendations for improvement.
- Reporting and Administration
- Prepare and submit accurate and timely reports on sales, inventory, and labor costs.
- Maintain accurate records of staff performance, customer feedback, and other relevant data.
- Develop and implement effective administrative procedures to ensure that the restaurant runs smoothly and efficiently.
- Education
- Secondary (high) school graduation certificate.
- Work Experience
- 1 year to less than 2 years of experience in a supervisory or management role in the food service industry.
- Skills and Abilities
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and make decisions quickly.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
The Restaurant Operations Manager will work in a fast-paced environment, standing for extended periods and working under pressure to meet customer demand.
Personal Suitability- Client Focus
- Ability to provide exceptional customer service and respond to customer needs and concerns.
- Efficient Interpersonal Skills
- Ability to work effectively with staff, customers, and other stakeholders.
- Excellent Oral Communication
- Ability to communicate effectively with staff, customers, and other stakeholders.
- Flexibility
- Ability to adapt to changing circumstances and priorities.
- Team Player
- Ability to work effectively in a team environment.
