Training and Communications Coordinator

2 days ago

Hamilton, Ontario, Canada Mohawk Full time
Job Summary

The Training and Communications Coordinator will play a key role in supporting the change management activities of the Banner Business Transformation (BBT) project. This project aims to guide the re-implementation and modernization of Banner and related systems and processes, ensuring the quality of our systems and processes matches the quality of the education and services we provide.

Key Responsibilities
  • Contribute to and execute the BBT communication strategy, aligning with the overall project timelines, major milestones, and objectives.
  • Create and manage a variety of communication materials, including presentations, speaking notes, emails, newsletters, announcements, documents, web content, video messages, etc.
  • Coordinate and provide support to project roadshows, information sessions, and presentations, both virtual and in-person.
  • Act as lead administrator for the BBT SharePoint Site, develop content in collaboration with the Project Leads, ensuring a consistent look, feel, and experience for stakeholders.
  • Collect updates for and prepare the monthly project newsletter.
  • Ensure all communications are clear, concise, and aligned with both the college's and the project's brand, mission, and vision.
  • Identify key stakeholders and tailor communication strategies to address their specific needs and concerns.
  • Facilitate regular updates and feedback loops with stakeholders, including employees, project team members, and external partners.
  • Monitor the effectiveness of the communications and provide recommendations for adjustments based on stakeholder feedback and industry research.
  • Maintain detailed records of all project communications.
  • Collaborate and coordinate with the Communications, Special Events, and Public Affairs teams as needed for college-wide communications and project events.
  • Collaborate with Marketing to design graphics and videos to enhance communications.
Training Responsibilities
  • Contribute to and execute the BBT Training strategy, aligning with the overall project timelines, major milestones, and objectives.
  • Coordinate all project training activities (virtual and in-person) including: scheduling, room bookings, registration, invitations, facilitator needs, room set up/virtual classroom, catering orders, training resources and materials, pre- and post-work, evaluation, and attendance tracking.
  • Ensure the project training activities adhere to Mohawk's employee development standards and processes.
  • Track all training in the Learning Management System.
  • Provide regular reports on training metrics, including total attendance, learning hours, training evaluation, etc.
  • Manage and maintain the BBT SharePoint Learning and Resources Page to store all training and learning resources associated with the project.
  • Create guidelines and how-to-guides for managing the BBT SharePoint Learning Resources Page as the project transitions to operations.
  • At the conclusion of the project, transition the SharePoint administrator role to the identified business areas SMEs for ongoing maintenance.
Requirements
  • A minimum of a 3-year degree/diploma in Communications (public relations, marketing, or journalism), Business Administration, or related field.
  • Event planning and training coordination experience considered an asset.
  • Proven experience in communications and project coordination, or a similar role.
  • Ability to work individually and as part of a cross-functional team and manage multiple stakeholders.
  • Detail-oriented, process-focused, with the ability to complete tasks simultaneously while assessing priorities and within allocated time constraints.
  • Proficiency with Microsoft Office Suite and other commonly used platforms (Outlook, Word, Excel, PowerPoint, MS Teams, Zoom, Office 365).
  • Advanced knowledge of MS SharePoint would be an asset.
  • Experience with Adobe Photoshop, other graphic design tools, and video editing software would be an asset.
  • Strong communication skills, both written and verbal, with experience in professional report writing, email, memos, newsletters, web content, etc.
  • Exceptional organization and interpersonal skills, such as listening, and the flexibility and resilience required to deal with unexpected changes in plans and priorities.
  • Demonstrated experience maintaining documentation, records, and information.
  • Demonstrated ability to cultivate positive, collaborative working relationships at all levels.
  • Excellent customer service skills with an appreciation for responsiveness to meet customer or client needs.
  • Creative, self-motivated, with a focus on team and the resolve to pitch in where needed.
  • Sound and accurate judgment, ability to treat people with respect, working ethically and with integrity, respecting confidentiality, and approaching others in a diplomatic and tactful manner.
  • Ability to receive constructive feedback and take initiative for continuous improvement.
  • Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
  • The ability to communicate and work effectively with diverse students, employees, and communities.

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