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Regional Property Manager

2 months ago

Montreal, Quebec, Canada Fitzrovia Full time
About the Role:

The Regional Property Manager is a key member of our team, responsible for overseeing the management of a regional residential portfolio. This includes operations, accounting, and managing relationships with tenants, owners, clients, guests, and vendors.

Key Responsibilities:

Operations
  • Develop and implement annual operating plans for each property, in collaboration with the Marketing Manager to incorporate a specific Marketing Plan for each.
  • Prepare annual operating budgets and long-range capital budgets for each property for submission to ownership for approval.
  • Review monthly operating statements to evaluate property performance against the established budget to ensure revenues are maximized and expenses stay within budget, and direct changes at the property level if required.
  • Work with the management team to identify, tender, award, and oversee the successful completion of major and capital projects at the properties.
  • Coordinate and negotiate with contractors and suppliers, including bulk purchasing for the region.
  • Oversee major property contracts ensuring performance and completion of work.
  • Submit Capex requests for approval, overseeing work and ensuring warranties, statutory declarations, and other documentation is received upon completion of the work.
  • Conduct regular scheduled and impromptu inspections of the Property, including vacant suite inspections, on a frequent basis.
  • Monitor vacancy and traffic reports, as well as accounts receivable on a weekly basis, and take follow-up actions (Property Manager, Marketing, etc.) if required.
  • Work with the Property Manager to manage and mitigate risk, reviews all incident reports and recommends when to file a claim.
  • In the event of a loss, act as the point of contact with the claims adjuster and/or insurer and manage the claim.
  • Act in a lead role should there be a catastrophic event at the Property.
  • Ensure operations records, files, and documentation are maintained accurately and timely and in accordance with established procedures.
  • Liaise with the Accounting team to ensure accurate accounting and proper procedures are in practice at all times.
Customer Service
  • Practice excellent internal and external customer service through working with corporate team leads to ensure the property staff have the resources to complete their responsibilities in a timely and professional manner.
  • Employ excellent customer service and conflict resolution strategies with both employees and residents, as required, including communications escalated from the property level.
  • Monitor resident touch-point follow-up and feedback.
  • Review customer service surveys and the follow-up action taken by staff, making further recommendations if necessary.
  • Oversee property communications, ensuring professionalism and consistency in messaging.
  • Participate in property events, as appropriate.
Team Leadership
  • Participate in all hiring processes (interviewing, onboarding, training, etc.) for team members.
  • Lead, motivate, coach, and supervise team, manage performance, and give feedback as required.
  • Schedule and facilitate regularly scheduled team meetings.
Administration and Reporting
  • Monitor lease renewal metrics and approve deviations to renewal rates.
  • Compile monthly reporting packages on each property for submission to senior management and ownership, including but not limited to: overview property reports, marketing reports, budget variance reports, accounts receivable reports, capital expenditure and major projects reports, and customer service survey findings.
  • Approve purchasing and invoices for supplies and services within company policy parameters.
Qualifications and Experiences
  • Undergraduate degree in business, hospitality, and/or customer service education preferred.
  • Understanding of the Residential Tenancies Act, provincial regulations, and related legislation.
  • CPM / RPA or other related Real Estate / Property Management related certification will be considered an asset.
  • Minimum of 5 years management experience in the property management industry / or hospitality industry experience required. Residential experience would be considered an asset.
  • Effective and professional communication skills, both orally and in writing.
  • Ability to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public.
  • Strong team leader – you are able motivate, empower, and coach/counsel staff in the achievement of performance goals.
  • Professionalism – you are a mature and self-motivated team player with good conflict-resolution skills.
  • Strong commitment to personal growth and integrity aligned with company objectives.
  • Ability to exercise confidentiality.
  • Strong organizational skills, with the ability to multi-task.
  • Ability to work under pressure and achieve quality results.
  • Strong decision-making skills.
  • Proficiency in a variety of computer software packages including Microsoft Office, and property management / accounting programs, with preference given to Yardi experience.