Senior Manager, Broker Learning and Development

1 month ago

Markham, Ontario, Canada Aviva Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager, Learning and Development to join our Broker Distribution team in Canada. As a key member of our team, you will be responsible for leading and supervising the design and delivery of learning programs to enable onboarding and personal development of brokers and Distribution partners.

Key Responsibilities
  • Design and deliver a diverse range of learning programs to support business strategies, internal policies, and procedures.
  • Develop solutions that create an end-to-end learning experience with a focus on interactive digital delivery, micro learning, self-paced learning, job aids, and instructor-led sessions.
  • Lead the Broker Learning and Development team through significant change due to system migrations.
  • Work with subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.
  • Drive accessibility in learning design and facilitation.
  • Evaluate facilitated learning experiences to support the overall Aviva broker value proposition.
  • Be the customer champion when collaborating and coordinating with partners to determine training needs and appropriate delivery methods.
  • Stay on top of standard methodologies and emerging industry trends in learning and development to support innovative learning experience design.
Requirements
  • Minimum 8-10 years of related experience, with experience in creating and presenting training for colleagues ideally within the insurance industry.
  • Formal background and experience in training and development with a strong understanding of adult learning principles.
  • Proven ability to design and build blended solutions for the insurance industry/financial services.
  • Experience with eLearning authoring tools and learning management systems (Cornerstone, Articulate suite, and Vyond an asset).
  • Certification in adult education or instructional design.
  • Courage to challenge collaborators, while bringing a consultative approach.
  • Able to adapt quickly to change and energized by new ways of working.
  • Strong relationship management and communication skills.
  • Ability to own and implement deliverables from start to finish.
  • Excellent prioritization and analytical skills.
  • Excellent MS Office application skills (Word, PowerPoint, Excel, SharePoint).
  • University education or equivalent experience.
  • Bilingual an asset but not required.
What We Offer
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.
  • Hybrid flexible work model.

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