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Supervisor of Hospitality Services

2 months ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Hospitality Inn Hotel. As a key member of our operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring seamless customer service delivery, and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of hotel staff, ensuring that tasks are completed efficiently and effectively.
  • Staff Management: Hire, train, and develop staff members in job duties, safety procedures, and company policies.
  • Operations Management: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Inventory Management: Requisition materials and supplies as needed.
  • Customer Service: Ensure that customer needs are met and exceeded, and that customer complaints are resolved promptly and professionally.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, attention to detail, and ability to work under pressure.
  • Personal Suitability: Dependability, efficient interpersonal skills, flexibility, organized, and a team player.
What We Offer
  • Relocation Costs: Relocation costs will be covered by the employer.
  • Work Hours: 30 to 40 hours per week.
  • Work Language: English.
  • Work Term: Permanent.