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Customer Service Representative

2 months ago

Upper Hammonds Plains, Nova Scotia, Canada Kynock Resources Limited Full time
About Kynock Resources Limited

We are a leading company in the industry, committed to providing exceptional customer service to our clients.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Client Communication: Respond to client inquiries via phone, email, and in-person, providing accurate and timely information to resolve their issues.
  • Issue Resolution: Investigate and resolve client complaints in a fair and professional manner, ensuring that clients are satisfied with the outcome.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide expert advice to clients.
  • Team Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure seamless communication and effective issue resolution.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 3 years to less than 5 years
  • Language: English
  • Work Hours: 25 hours per week
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A comprehensive benefits package, including dental plan, disability benefits, health care plan, and vision care benefits.
  • RRSP: A Registered Retirement Savings Plan (RRSP) to help you plan for your future.
  • Permanent Work Term: A permanent work term with opportunities for growth and development.