Technical Support Specialist

4 weeks ago

Edmonton, Alberta, Canada Whiteridge Inc. Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Whiteridge Inc.

Job Summary:

The Technical Support Agent will be responsible for providing technical assistance and support to our customers and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance, and maintaining accurate records of problems and solutions.

Key Responsibilities:
  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Develop and maintain accurate records of problems and solutions.
  • Provide training and guidance to users on technical procedures and best practices.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Maintain a high level of technical knowledge and stay up-to-date with industry developments.
Requirements:
  • 7 months to less than 1 year of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
What We Offer:
  • Dental plan.
  • Disability benefits.
  • Paramedical services coverage.
  • Permanent employment.
  • 30 to 35 hours per week.
  • English as the primary language of work.

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