Customer Experience Associate

1 month ago


Whistler, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening a limited range of products and services as necessary.
  • Support the achievement of business objectives by contributing to the development and implementation of business plans and strategies.
  • Participate in process improvement initiatives and contribute to the development of new processes and procedures.
  • Ensure that all customer interactions are handled in a professional and courteous manner, adhering to the bank's code of conduct and policies.

Requirements:

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field is preferred.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

We offer a comprehensive Total Rewards package that includes a base salary, variable compensation, and a range of benefits and programs to support your financial, physical, and mental well-being. Our Total Rewards package is designed to help you achieve your goals and provide a competitive compensation and benefits package.



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