Senior Technical Manager

1 month ago

Calgary, Alberta, Canada Netcracker Technology Full time
Senior Technical Manager

Job Summary:

We are seeking a highly skilled Senior Technical Manager to lead our technical operations team. As a key member of our team, you will be responsible for overseeing the end-to-end solution delivery, including planning, execution, monitoring, and closure. You will work closely with IT/Engineering and cross-functional teams to ensure seamless delivery of projects.

Key Responsibilities:

  • Lead the development, implementation, and maintenance of technical solutions and processes.
  • Oversee the technical triage process of incoming incidents across Netcracker components.
  • Build and maintain data cleanup processes between external systems and Netcracker modules.
  • Participate in on-call shifts and support release installations.
  • Drive performance problems investigation and analysis using various tools.
  • Create training programs for new developers.

Requirements:

  • Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, or a related field.
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs.
  • Minimum 5 years of experience in a technical position in a telecom company.
  • Thorough experience in coordinating and overseeing internal staffing of employees for international projects.
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management.
  • Experience in developing and delivering training programs for software developers.
  • Proven knowledge of software development life cycle.
  • Detailed experience with investigation of system performance issues and using associated tools.
  • Fluent English language as a principal business communication language.

What We Offer:

Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD, and voluntary RRSP.

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