Senior Technical Manager

1 month ago

Calgary, Alberta, Canada Netcracker Technology Full time
Senior Technical Manager Job Description

At Netcracker Technology, we are seeking a highly skilled Senior Technical Manager to join our team. As a key member of our technical leadership, you will be responsible for overseeing the end-to-end solution delivery, including planning, execution, monitoring, and closure.

Key Responsibilities:
  • Lead the development, implementation, and maintenance of systems and processes.
  • Oversee the technical triage process of incoming incidents across Netcracker components.
  • Build and maintain data cleanup processes between external systems and Netcracker modules.
  • Participate in on-call shifts and support release installations.
  • Drive performance problems investigation and analysis.
  • Create training programs for new developers.
Requirements:
  • Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, or a related field.
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs.
  • Minimum 5 years of experience in a technical position in a telecom company.
  • Thorough experience in coordinating and overseeing internal staffing of employees for international projects.
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management.
  • Proven knowledge of software development life cycle.
  • Detailed experience with investigation of system performance issues and using associated tools.
  • Fluent English language as a principal business communication language.

Please submit a detailed CV and fill out all the fields in the form.

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