Senior Technical Manager

3 weeks ago


Calgary, Alberta, Canada Netcracker Technology Full time
Senior Technical Manager Job Description

Netcracker Technology is seeking a highly skilled Senior Technical Manager to oversee the end-to-end solution delivery, including planning, execution, monitoring, and closure. The ideal candidate will have a strong background in application software implementation and expertise in applying technology to meet customer needs.

Key Responsibilities:
  • Coordinating a team of 10 people to grow Netcracker Order Entry component expertise and build the learning path for cloud components in the support department;
  • Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
  • Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimize the flow;
  • Participating in On-call shifts and supporting release installations;
  • Driving performance problems investigation: analyzing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread dump analysis, and different monitoring systems;
  • Creating training programs for new developers.
Requirements:
  • A Bachelor's degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
  • Minimum 5 years of experience in a technical position in a telecom company;
  • Thorough experience in coordinating and overseeing internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation across diverse geographic locations;
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
  • Experience in developing and delivering training programs for software developers;
  • Proven knowledge of software development life cycle;
  • Detailed experience with investigation of system performance issues and using associated tools;
  • Fluent English language as a principal business communication language.

Please submit a detailed CV and fill out all the fields in the form.



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