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Guest Services Representative
3 months ago
As a **Front Desk Agent** at **Canada's Best Value Inn & Suites**, you will play a crucial role in ensuring a welcoming and efficient experience for our guests. Your responsibilities will encompass a variety of tasks that contribute to the smooth operation of our establishment.
Key Responsibilities- Guest Registration: Welcome arriving guests and manage room assignments.
- Reservation Management: Handle group arrivals and departures, including taking, canceling, and modifying reservations.
- Information Provision: Offer detailed information regarding hotel amenities and local attractions.
- Check-Out Procedures: Assist guests during their departure, calculating charges and processing payments.
- Financial Reporting: Balance cash and complete necessary financial documentation.
- Safety Protocols: Adhere to emergency and safety procedures to ensure guest security.
- Administrative Tasks: Perform clerical duties such as faxing, filing, and photocopying.
- Communication: Answer phone calls and relay messages effectively.
- Customer Service: Provide exceptional service to enhance guest satisfaction.
- Technical Proficiency: Familiarity with Central Reservation Systems (CRS) and spreadsheet software.
- Attention to Detail: Ability to work in a fast-paced environment while maintaining accuracy.
- Interpersonal Skills: Strong client focus and excellent oral communication abilities.
- Personal Attributes: Dependability, flexibility, and strong organizational skills are essential.
- Team Collaboration: Ability to work effectively as part of a team.
This position is set in a dynamic hotel environment, requiring adaptability and a proactive approach to guest service.
Experience RequirementsPrior experience in a similar role is preferred, with a minimum of 1 to less than 7 months of relevant experience.
Employment Details- Employment Type: Permanent
- Language of Work: English
- Work Hours: 16 to 24 hours per week
