Technology Site Supervisor
4 weeks ago
IT Site Lead
Position Overview:
Catalent is a prominent, rapidly expanding public organization, serving as a key collaborator for the pharmaceutical sector in the creation and production of innovative therapies for patients globally. Your skills, insights, and enthusiasm are vital to our mission: to enhance the quality of life for individuals. Catalent prioritizes a Patient First ethos through outstanding quality and compliance, ensuring the safety of every patient, consumer, and employee.
This is a full-time salaried role: Monday – Friday, 1st shift.
The Windsor, Ontario facility of Catalent provides softgel development and manufacturing services for the Pharmaceutical and Consumer Health sectors. We offer a comprehensive array of integrated formulation, manufacturing, analytical, and packaging services, delivering complete turnkey solutions.
The IT Site Lead - Windsor, Ontario, based in Windsor, Ontario, reports to the Regional Manager of IT Service Delivery, North America West. This role is responsible for the overall IT Support and local IT enablement primarily for the Windsor facility, with additional oversight for the Wright St and Adair Blvd locations in Strathroy, Ontario. The IT Site Lead will develop the site IT strategy in alignment with Catalent's global standards and PCH business unit-specific solutions. This position will directly assist end-users and collaborate with site leaders to ensure IT is providing the expected service levels to support site operations while also contributing to the planning of a roadmap for site digital advancement.
Catalent is dedicated to a Patient First culture through excellence in quality and compliance, ensuring the safety of every patient, consumer, and employee.
Key Responsibilities:
Collaborate with Site Leadership to identify strategic and operational challenges, proactively suggesting IT solutions Partner with both global and local teams to enhance consistent support models and standardized services Assist in formulating the site IT Strategy & Roadmap in conjunction with the overall IT Strategy Work alongside business and IT leaders to implement strategic initiatives that require IT solutions Coordinate with Operational Technologies (Lab systems and Automation team) regarding project priorities, standards, and support responsibilities Ensure daily site support and projects are planned, monitored, and completed (budget, resources, schedule); identify and mitigate risks Escalate local IT site issues to guarantee effective and timely resolution Ensure Service Level Agreements (SLAs) for IT services at the site align with IT Central standards Perform other duties as assignedCandidate Qualifications:
Bachelor's degree in Business Administration or Management Information Systems is required 5+ years of relevant and progressive IT support experience, leading at least 3+ IT subordinates Proven ITIL expertise is required; ITIL certification is a plus Familiarity with ITSM tools (i.e., ServiceNow, BMC Remedy, etc.); including CMDB Experience with IT management tools preferred: ServiceNow, SolarWinds, InTune, AutoPilot, etc. Willingness to provide 'on-call' and/or after-hours services as needed Ability to travel up to 10% (domestic) The individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds Demonstrable leadership experience at Catalent (including participation in Catalent-sponsored leadership programs) may be considered in lieu of external experienceWhy Consider Joining Catalent:
Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance) Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions Paid Time Off Programs including vacation, banked time & personal time Employee Reward & Recognition programs Opportunities for professional and personal development & growth including tuition reimbursementCatalent offers rewarding opportunities to advance your career. Join the global leader in drug development and delivery and assist us in providing over 7,000 life-saving and life-enhancing products to patients worldwide. Catalent is an exciting and growing international company where employees collaborate directly with pharma, biopharma, and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses annually, each one relied upon by someone in need. Join us in making a difference.
Catalent is committed to the health and safety of its employees, visitors, and the customers and patients we serve. In response to the global pandemic, we have adjusted many of our recruitment and onboarding processes to ensure everyone's safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.
personal initiative. dynamic pace. meaningful work.
Visit to explore career opportunities.
Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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