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Information Technology Site Coordinator
3 months ago
IT Site Lead
Position Overview:
Catalent is a prominent, rapidly expanding public corporation and a key collaborator for the pharmaceutical sector in the creation and production of innovative therapies for patients globally. Your skills, insights, and enthusiasm are vital to our mission: to enhance the quality of life for individuals. Catalent is dedicated to a Patient First ethos through outstanding quality and compliance, ensuring the safety of every patient, consumer, and employee.
This is a full-time salaried role: Monday – Friday, day shift.
Catalent's facility in Windsor, Ontario specializes in softgel development and manufacturing for the Pharmaceutical and Consumer Health sectors. We provide a comprehensive array of integrated formulation, manufacturing, analytical, and packaging services to deliver complete turnkey solutions.
The IT Site Lead - Windsor, Ontario, reporting to the Regional Manager of IT Service Delivery, North America West, is responsible for the overall IT support and local IT enablement primarily for the Windsor facility, with additional oversight for the Wright St and Adair Blvd locations in Strathroy, Ontario. The IT Site Lead will develop the site IT strategy in alignment with Catalent's global standards and specific solutions for the PCH business unit. This role will directly assist end-users and collaborate with site leaders to ensure IT is providing the expected service levels to support site operations and contribute to planning a roadmap for digital advancement.
The Role Includes:
- Collaborating with Site Leadership to comprehend strategy and business challenges, proactively suggesting IT solutions
- Partnering with both global and local teams to enhance consistent support models and standardized services
- Aiding in the development of the site IT Strategy & Roadmap in conjunction with the overall IT Strategy
- Working with business and IT leaders to implement strategic initiatives requiring IT solutions
- Coordinating with Operational Technologies (Lab systems and Automation team) for project prioritization, standards, and support responsibilities
- Ensuring daily site support and projects are organized, monitored, and finalized (budget, resources, schedule); identifying and mitigating risks
- Escalating local IT site issues to guarantee effective and timely resolution
- Ensuring Service Level Agreements (SLAs) for IT services at the site align with IT Central standards
- Performing other duties as assigned
The Ideal Candidate:
- Bachelor's degree in Business Administration or Management Information Systems is required
- Over 5 years of relevant and progressive IT support experience, including leading at least 3 IT subordinates
- Proven ITIL expertise is required; ITIL certification is advantageous
- Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.); including CMDB
- Experience with IT management tools preferred: ServiceNow, SolarWinds, InTune, AutoPilot, etc.
- Willingness to provide 'on-call' and/or after-hours services as needed
- Occasional travel up to 10% (domestic)
- Ability to sit, stand, walk regularly and occasionally lift 0-15 pounds
- Demonstrable leadership experience at Catalent may be considered in lieu of external experience
Why Consider Joining Catalent:
- Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
- Group Retirement Savings – Registered Pension Plan (RPP) with employer contributions
- Paid Time Off Programs including vacation, banked time & personal time
- Employee Reward & Recognition programs
- Opportunities for professional and personal development & growth including tuition reimbursement
Catalent offers fulfilling opportunities to advance your career. Join the global leader in drug development and delivery and contribute to bringing over 7,000 life-saving and life-enhancing products to patients worldwide. Catalent is an exciting and expanding international organization where employees collaborate directly with pharmaceutical, biopharmaceutical, and consumer health companies of all sizes to progress new medicines from early development to clinical trials and to market. Catalent produces over 70 billion doses annually, each one relied upon by someone in need. Join us in making a meaningful impact.
Catalent prioritizes the health and safety of its employees, visitors, and the customers and patients we serve. In response to the global pandemic, we have adjusted many of our recruitment and onboarding processes to ensure everyone's safety. The Human Resources teams will communicate all necessary safety protocols throughout each stage.
personal initiative. dynamic pace. meaningful work.
Visit to explore career opportunities.
Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
