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Assistant Store Manager

2 months ago

Richmond, British Columbia, Canada Cole Haan LLC Full time

Job Summary

Cole Haan LLC is seeking a highly motivated and experienced Assistant Store Manager to join our team. As an Assistant Store Manager, you will play a key role in supporting the Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus on Operations, Brand, and Talent.

Key Responsibilities

  • Drive sales growth and achieve/exceed personal and store sales goals and performance metrics through the implementation of revenue-building strategies.
  • Coach and develop staff to exceed individual and store goals, including coaching and development of the sales lead team and preparing them for an Assistant Store Manager role.
  • Coach and develop staff to provide a world-class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
  • Partner with the Store Manager to ensure ongoing specific and immediate coaching and feedback are provided to the staff.
  • Assist the Store Manager with recruitment, hiring, and onboarding of all store positions.
  • Support the Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
  • In the absence of the Store Manager, or at the direction of the Store Manager, may assist with store scheduling, payroll control, and leading the store to achieve sales and EBITDA objectives.
  • Assist with weekly reporting as directed by the Store Manager.
  • Assist the manager with monthly Operational/LP accountabilities, including but not limited to: Supply Ordering, Petty Cash Reconciliation, Safety Meetings, and Alarm Tests.
  • Execute and follow all company policies and procedures to make sound business decisions and communicate/educate all staff members.
  • Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies.
  • Communicate with Store Manager, and/or directly to Corporate partners regarding product mix, trends, and needs.
  • Hold store keys and regularly participate in store opening and closing functions.

Requirements

  • Full-Time Position
  • BA in Business Administration, or related field preferred.
  • Candidates must be at least 18 years of age.
  • 2-3 years of high-volume store management experience.
  • Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business and retail consumer, which may include regular nights, weekends, long and short shifts.
  • Retail Operations knowledge, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
  • Strong Computer skills: POS Systems and Microsoft Office, Math Skills, and Phone Skills.
  • Staff Development Experience: Knowledge in staffing, coaching, counseling, training, and development.
  • Able to accomplish multiple tasks in a fast-paced environment.
  • Able to work effectively with others in a team-oriented environment and provide excellent customer service.
  • Able to effectively communicate in verbal and written English.
  • Ability to lift, push, and pull up to 25-50 pounds occasionally.
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time, including repetitive use of upper extremities.