Omni Sales Leader
1 week ago
We are seeking a highly skilled and experienced Customer Operations Leader to join our team at Indigo Books & Music. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities- Customer Experience
- Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service and suggesting and selling Indigo's products, promotions, and programs.
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Proactively identify and anticipate customer expectations and needs.
- Consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Omni Sales
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way.
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback.
- Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers.
- Inventory Management
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience.
- Store Operations
- Open and close store as well as responsibility for managing sales floor.
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.
- 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Knowledge of provincial health and safety standards.
- Performance orientated.
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Ability to prioritize, plan, and execute while being agile.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work a Full-time flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Québec.
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Customer Operations Leader
1 week ago
Cambridge, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on our customer service model and on suggesting and selling our products, promotions, and programs to our customers....
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Customer Operations Leader
1 week ago
Cambridge, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on our customer service model and on suggesting and selling our products, promotions, and programs to our customers....
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Customer Experience Leader
1 week ago
Cambridge, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Leader. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide...
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Customer Experience Leader
1 week ago
Cambridge, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Leader. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide...
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Customer Experience Director
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Cambridge, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our store operations team, you will be...
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Customer Experience Director
1 week ago
Cambridge, Ontario, Canada Indigo Books & Music Full timeAbout Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our store operations team, you will be...
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Cambridge, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to lead the execution of work that contributes to the customer experience and omni sales results. The successful candidate will provide coaching and feedback to Customer Experience Representatives (CERs) on our customer service model and on suggesting and selling our...
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Cambridge, Ontario, Canada Indigo Books & Music Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to lead the execution of work that contributes to the customer experience and omni sales results. The successful candidate will provide coaching and feedback to Customer Experience Representatives (CERs) on our customer service model and on suggesting and selling our...
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