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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada F12 Inc. Full time

{"h2": "Job Summary", "p": "At F12 Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, applications, and other software. Your expertise will be essential in resolving issues, providing training, and maintaining a problems and solutions log for use by other technical support analysts. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.", "h2": "Key Responsibilities", "ul": [{"li": "Provide technical assistance to users experiencing difficulties with computer systems, applications, and other software"}, {"li": "Research and implement solutions to technical issues"}, {"li": "Provide training and advice to users in response to identified difficulties"}, {"li": "Maintain a problems and solutions log for use by other technical support analysts"}, {"li": "Participate in the redesign of applications and other software"}, {"li": "Supervise other technical support workers in this group"}, {"li": "Provide business systems, network, and Internet support to users in response to identified difficulties"}, {"li": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software"}], "h2": "Work Environment", "p": "As a Technical Support Specialist at F12 Inc., you will work in a fast-paced environment with tight deadlines and repetitive tasks. You will be required to work under pressure and have excellent attention to detail. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.", "h2": "Benefits", "ul": [{"li": "Dental plan"}, {"li": "Health care plan"}, {"li": "Learning/training paid by employer"}, {"li": "Paid time off (volunteering or personal days)"}, {"li": "Work Term: Permanent"}, {"li": "Work Language: English"}, {"li": "Hours: 40 hours per week"}]