Director, Non-Market Housing Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Director of Non-Market Housing Operations. This is a key leadership role that will oversee the successful operations of all City-operated non-market housing and associated unionized site staff.

Key Responsibilities
  • Oversee the planning, development, and delivery of health and housing programs to support access to subsidized/affordable housing for a diverse resident population.
  • Provide strategic and operational guidance to management and administrative teams, overseeing internal departments, contractors, and consultants.
  • Manage and report on emergency maintenance responses, ensuring safety and functionality.
  • Develop short, medium, and long-term strategies, operating plans, targets, and measures for business units, identifying opportunities to optimize service delivery and develop business case proposals for new or altered service models.
  • Monitor trends and emerging issues in social housing and support services, making recommendations as needed.
  • Develop and implement procedures, methods, standards, policies, and practices to ensure operational efficiency, compliance, and risk mitigation.
  • Ensure compliance with Occupational Health and Safety regulations and other regulatory requirements.
  • Manage service-level agreements within Facilities Operations and with external agencies, overseeing consultants and contractors for maintenance, repair, and janitorial services.
  • Identify and mitigate risks to the public and staff using City facilities, providing on-scene control and emergency response management during major emergencies.
  • Implement business system solutions to improve tenant management processes and workflow practices.
  • Create quality control/assurance documentation systems, supporting VAHEF in managing leasehold agreements and leading audits to ensure appropriate subsidy allocation and compliance.
  • Work collaboratively with staff, residents, and neighbors to anticipate and resolve issues, attracting, retaining, supporting, and recognizing staff and contractors.
  • Ensure staff, programs, and services are service-oriented and accountable, leading staff through organizational changes in response to City and ACCS priorities.
  • Develop and manage direct and indirect reports at union and non-union levels, handling selection, training, coaching, performance management, and other people practices.
  • Prepare reports and presentations for senior leadership, chairs, and facilitates meetings with stakeholders, and represents management on committees.
  • Ensure compliance with WorkSafeBC regulations, addressing concerns timely and ensuring workplaces meet regulatory standards.
  • Develop an annual work plan with timelines and an operating budget, including capital expense requests, submitting funding requests to BC Housing and other sources, and negotiating BC Housing contracts.
  • Ensure compliance with reporting requirements set by the City, BC Housing, and other funders.
  • Lead performance management across the Residences, providing guidance, coaching, and feedback to supervisors, identifying training needs, and organizing or developing training.
  • Manage disciplinary or grievance matters and resolve conflicts positively.
  • Collaborate with other social service providers and agencies, communicates with residents to provide information and respond to inquiries or complaints, and liaises with other City departments, agencies, and government offices as required.
Requirements
  • Master's degree in property management, business administration, public administration or a related discipline is preferred plus considerable experience in senior administration of a non-profit or public organization; preferably in the non-profit housing sphere, or an equivalent combination of education and experience.
  • Experience in developing strategic plans, accountability or evaluation frameworks; managing performance by objectives; budget development and management; mediating stressful situations; human resource management in a union setting; facilities management.
  • Considerable knowledge of attitudes, problems, interests, and needs of residents facing multiple barriers, including poverty, disabilities, and substance dependencies.
  • Extensive understanding of social issues such as poverty, isolation, addiction, and marginalized populations, particularly in urban settings.
  • Knowledge of trauma-informed practices and strategic plan development and implementation.
  • Familiarity with community engagement, development, and the operation of non-profit societies, boards, and charitable organizations.
  • Understanding of BC's Occupational Health and Safety Regulations and OH&S program requirements.
  • Skills in budget preparation, financial management, and performance management approaches to accountability.
  • Proficiency in program development, implementation, and evaluation.
  • Experience in managing community-based organizations, including human resource, financial, administration, and program management.
  • Ability to establish and model appropriate professional boundaries with staff, volunteers, and the community.
  • Capacity to work with and gain respect from a broad constituency, including leaders in non-profit and business communities and members of advocacy groups.
  • Excellent verbal and written communication skills and demonstrated problem-solving abilities.
  • Competence in coordinating multiple activities and balancing competing priorities.
  • Ability to interact with a variety of individuals, from street-level individuals to senior public sector managers, elected officials, non-profit managers, and the business community.
  • Comfort with significant social issues and the complexity of social policy development, managing them with tact and diplomacy.
  • Ability to manage within a unionized environment.
Working Conditions

This is a regular full-time position with a salary range of $136,537 to $179,642 per annum. A current and valid Class 5 BC Driver's License or higher and a Satisfactory driving record are required. A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

The City of Vancouver has a Flexible Work Program, which allows staff to work remotely 1-4 days a week from locations that are a daily commutable distance from their work at a City worksite.

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