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Agriculture Technical Specialist

2 months ago


Mississauga, Ontario, Canada Kenna Full time

About the Role

We are seeking a highly motivated and detail-oriented Agriculture Technical Advisor to join our team at Kenna. As a key member of our support hub, you will play a critical role in helping growers find the answers they need to maximize their yield and succeed in the ever-evolving agricultural landscape.

Key Responsibilities

As our Agriculture Technical Advisor, you will be responsible for:

  • Conducting outbound agri-business planning sessions with Canadian growers to uncover their needs and provide tailored agronomic solutions.
  • Managing the flow of transactional information from opportunity to demand generation, and coordinating the involvement of our field representatives when required.
  • Providing inbound technical agronomic support to growers, retailers, and business representatives while building trusted relationships.
  • Assuming full ownership of incoming client calls to ensure customer satisfaction and a consistent positive customer experience.
  • Developing a thorough knowledge of our client's products, tools, and services to best support customer requests and needs.
  • Capturing key discussion points from conversations with customers and clients in a call record for metrics, future relationship opportunities, and market intel.

Requirements

To succeed in this role, you will need:

  • Results-driven, highly organized, and detail-oriented skills.
  • The ability to create and communicate value to current and potential customers in English and French.
  • The ability to think independently, problem-solve, handle objections, and manage expectations.
  • Excellent customer service skills over the phone and email.
  • A university degree or diploma in Agriculture or other science-related disciplines.
  • Minimum of 1-year customer service experience.
  • Proficiency in MS Office Products.
  • Previous experience in sales is preferred.

About Kenna

Kenna is a leading marketing solutions provider specializing in agriculture. We are committed to helping growers succeed in the ever-evolving agricultural landscape through innovative products and dedicated support. If you are passionate about agriculture and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.