Agriculture Technical Specialist
2 months ago
About the Role
We are seeking a highly motivated and results-driven Agriculture Technical Advisor to join our team at Kenna. As a key member of our service and support hub, you will play a critical role in helping growers find the answers they need to maximize yield on their fields.
Key Responsibilities
- Conduct outbound agri-business planning sessions with Canadian growers to uncover their needs and provide tailored agronomic solutions.
- Manage the flow of transactional information from opportunity to demand generation, and coordinate the involvement of our field representatives when required.
- Provide inbound technical agronomic support to growers, retailers, and business representatives while building trusted relationships.
- Assume full ownership of incoming client calls, ensuring customer satisfaction and a consistent positive customer experience.
- Develop a thorough knowledge of our client's products, tools, and services to best support customer requests and needs.
- Capture key discussion points from conversations with customers and clients in a call record used for metrics, future relationship opportunities, and market intel.
Requirements
- Results-driven, highly organized, and detail-oriented.
- Ability to create and communicate value to current and potential customers in English.
- Ability to think independently, problem solve, handle objections, and manage expectations.
- Ability to work in a team environment.
- Ability to employ active listening, proactively uncover needs, and provide valuable solutions to build lasting rapport and relationships.
- An optimistic outlook and an openness to constructive feedback.
- A willingness to learn and have an active awareness of current industry topics affecting Canadian agriculture.
- Exceptional customer service over phone and email.
Preferred Qualifications
- University degree or diploma in Agriculture or other science-related disciplines.
- Minimum of 1-year customer service experience.
- Proficiency in MS Office Products.
- Previous experience in sales is preferred.
About Kenna
Kenna is a leading marketing solutions provider specializing in agriculture. We are committed to helping growers succeed through innovative products and dedicated support.
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