Captain Server

5 days ago

Jasper, Canada Accor Full time
Job Title: Captain Server

As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations.

Responsibilities:
  • Consistently offer professional, friendly and engaging service
  • Follow outlet policies, procedures and service standards
  • Assist guests regarding menu items in an informative and helpful way
  • Take an active role with the training and development of new and existing staff
  • Project a pleasant and professional image to guests at all times
  • Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
  • Assist management team to develop action plans to improve outlet performance
  • Ensure that the outlet is operating within the confines of the ALCB regulations
  • Have full knowledge of all menu items, garnishes, contents and preparation methods
  • Have full knowledge of beverage lists and promotions
  • Responsible for preparing and serving cocktails and other beverages on a daily basis
  • Deliver and present food items to guest tables
  • Assist and lead the function team in setting up and tearing down function spaces
  • Process guest checks in a timely and efficient manner
  • Bus and re-set tables
  • Perform opening, cleaning and closing duties
  • Report any irregularities or comments from guests
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel vehicles
  • Follow all safety and sanitation policies when handling food and beverage
  • Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally in absence of manager
  • Attend regularly scheduled departmental and divisional meetings
  • Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
  • Support employees while ensuring service standards are maintained
  • Other duties as assigned
  • Check all colleagues tip outs prior to drop at EOD
  • Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
  • Ensure appropriate staffing levels day of, and make informed decisions to cut staff, with the approval of manger on duty
  • Assign sections based on staffing levels / business needs
  • Double check opening / closing duties checklist and follow up with colleagues accordingly
  • Verify colleague cash outs prior to sending server/ bartenders home per accounting remittance policies
  • Delegate and assign side duties and verify completion prior to sending staff home
  • Approve discounts and promos as per in house policies

Requirements:

  • Minimum 1 years serving experience required (must include at least 6 months a la carte service)
  • Previous leadership experience required
  • Valid Alberta driver's license required
  • Excellent knowledge of wine, cocktails and beer required
  • Pro Serve certification required
  • Banquets experience preferred
  • Micros POS experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Captain Server

    2 hours ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerJob Summary:We are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Provide professional and...

  • Captain Server

    2 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAt Fairmont Jasper Park Lodge, we are seeking a skilled and experienced Captain Server to join our team. As a Captain Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Provide professional, friendly, and engaging...

  • Captain Server

    2 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAt Fairmont Jasper Park Lodge, we are seeking a skilled and experienced Captain Server to join our team. As a Captain Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.Key Responsibilities:Provide professional, friendly, and engaging...

  • Captain Server

    3 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAt Fairmont Jasper Park Lodge, we are seeking a skilled and experienced Captain Server to join our Food and Beverage team. As a Captain Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the success of our banquet and outlet operations.Key...

  • Captain Server

    3 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAt Fairmont Jasper Park Lodge, we are seeking a skilled and experienced Captain Server to join our Food and Beverage team. As a Captain Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the success of our banquet and outlet operations.Key...

  • Captain Server

    7 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAs a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations.Key Responsibilities:Consistently offer...

  • Captain Server

    1 week ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAs a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations.Key Responsibilities:Consistently offer...

  • Captain Server

    6 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAs a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations.Responsibilities:Consistently offer...

  • Captain Server

    6 days ago

    Jasper, Canada Accor Full time

    Job Title: Captain ServerAs a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations.Responsibilities:Consistently offer...

  • Captain Server

    2 weeks ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    2 weeks ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    1 week ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    1 week ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    1 week ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    1 week ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while inspiring and leading our team to achieve outstanding results.Key ResponsibilitiesProvide professional, friendly, and...

  • Captain Server

    3 weeks ago

    Jasper, Canada Accor Full time

    About the Role:We are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while also leading and mentoring our Food and Beverage team.Key Responsibilities:Provide professional, friendly, and engaging...

  • Captain Server

    3 weeks ago

    Jasper, Canada Accor Full time

    About the Role:We are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while also leading and mentoring our Food and Beverage team.Key Responsibilities:Provide professional, friendly, and engaging...

  • Captain Server

    4 weeks ago

    Jasper, Canada Accor Full time

    Job Summary:We are seeking a skilled and experienced Hospitality Leader to join our team at Accor as a Captain Server. This is a dynamic and exciting opportunity to deliver exceptional service and enhance our dining experience.Key Responsibilities:Provide Professional Service: Offer exceptional service to our guests, ensuring their needs are met and...

  • Captain Server

    4 months ago

    Jasper, Canada Accor Full time

    Company Description Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper...