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Captain Server

2 months ago

Jasper, Canada Accor Full time

About the Role:

We are seeking a highly skilled and experienced Captain Server to join our team at Fairmont Jasper Park Lodge. As a Captain Server, you will be responsible for delivering exceptional service and cuisine to our guests, while also leading and mentoring our Food and Beverage team.

Key Responsibilities:

  • Provide professional, friendly, and engaging service to guests
  • Follow outlet policies, procedures, and service standards
  • Assist guests with menu items and provide recommendations
  • Take an active role in training and developing new and existing staff
  • Project a pleasant and professional image to guests at all times
  • Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
  • Assist management team to develop action plans to improve outlet performance
  • Ensure that the outlet is operating within the confines of the ALCB regulations
  • Have full knowledge of all menu items, garnishes, contents, and preparation methods
  • Have full knowledge of beverage lists and promotions
  • Responsible for preparing and serving cocktails and other beverages on a daily basis
  • Deliver and present food items to guest tables
  • Assist and lead the function team in setting up and tearing down function spaces
  • Process guest checks in a timely and efficient manner
  • Bus and re-set tables
  • Perform opening, cleaning, and closing duties
  • Report any irregularities or comments from guests
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel vehicles
  • Follow all safety and sanitation policies when handling food and beverage
  • Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally in the absence of management
  • Attend regularly scheduled departmental and divisional meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed-upon strategies, practices, and promotions
  • Support employees while ensuring service standards are maintained
  • Other duties as assigned

Requirements:

  • Minimum 1 year of serving experience required (must include at least 6 months of a la carte service)
  • Previous leadership experience required
  • Valid Alberta driver's license required
  • Excellent knowledge of wine, cocktails, and beer required
  • Pro Serve certification required
  • Banquets experience preferred
  • Micros POS experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Team:

Our team is passionate about delivering exceptional service and creating memorable experiences for our guests. We are a fast-paced, upscale, luxury hotel with a close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer. We offer a unique work environment with opportunities for growth and development.

What We Offer:

  • Subsidized staff accommodation provided on-site for full-time status
  • Competitive extended benefits package including medical, vision, and dental for full-time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on food and beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity and Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.