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Banking Advisor

2 months ago

Mississauga, Ontario, Canada National Bank Full time
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs to manage their finances effectively.
  • Listen actively to clients' needs and resolve situations that may be complex and require a high level of expertise.
  • Provide advice and offer transaction solutions for Personal Banking clients, taking into account their individual needs and goals.
  • Demonstrate the ability to build lasting business relationships with clients, based on trust, empathy, and a deep understanding of their financial needs.
  • Ensure client satisfaction and engagement by providing exceptional customer service and addressing any concerns or issues promptly.
  • Refer clients to specialist colleagues for their specific needs, ensuring that they receive the best possible advice and support.
  • Ensure adherence to compliance and risk management rules, maintaining the highest standards of professionalism and integrity.
About Your Team

You will be part of a dynamic and collaborative team of experts who are passionate about delivering exceptional client experiences.

The branch is open one evening per week, and a number of work schedules are possible, depending on team availability.

This position reports to the Customer Service Branch Manager or the Branch Manager, who will provide guidance and support to help you succeed in your role.

What We Offer
  • A competitive compensation package, including a generous pension plan and employee share ownership plan.
  • A wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, and preferential banking services.
  • Opportunities to get involved in community initiatives and make a positive impact on the lives of others.
  • A dynamic work environment and cutting-edge collaboration tools that foster a positive employee experience.
  • Regular feedback and ongoing communication, ensuring that your voice is heard and your ideas are valued.
Requirements
  • A college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations and prioritize tasks effectively.
Language

English