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Healthcare Support Specialist
2 months ago
About the Role
The Health Program Clerical Support is a vital member of our team at Southlake Regional Health Centre, working closely with healthcare providers to ensure seamless patient care. As a key support staff, you will be responsible for reception, patient scheduling, word processing, and clerical functions, reporting directly to the Department Manager.
Key Responsibilities
- Coordinate patient appointments and perform clerical duties under the direction of nursing staff and physicians.
- Act as a receptionist, communicating with patients via phone and in person.
- Utilize medical electronic health record systems and computerized provider/physician order entry (CPOE) to support patient care.
- Provide exceptional customer service and teamwork, ensuring an exceptional experience for patients and families.
- Model behavior aligned with the values of Southlake Regional Health Centre, including compassion, the power of many, serving with purpose, and valuing every voice.
Requirements
- Minimum one (1) year of clerical duties in an acute care healthcare environment.
- Proven ability to attend work regularly.
- Demonstrated current knowledge and skill in the use of medical electronic health record systems.
- Current experience in computerized provider/physician order entry (CPOE) is an asset.
- Proficiency with Microsoft Office is preferred.
- Demonstrated analytical skills in relation to knowledge of hospital operations.
- Effective organizational and prioritizing skills.
- Demonstrated interpersonal and conflict resolution skills.
- Demonstrated excellence in communication, both written and verbal.
- Demonstrated problem assessment skills.
- Demonstrated commitment to customer service and teamwork.
- Demonstrated individual leadership skills.
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting healthcare environment.
- Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion.
- Models behavior that is aligned with the values of Southlake Regional Health Centre.
Qualifications
- Minimum Grade 12.
- Medical Terminology Certificate required.
- Diploma in Medical Office Administration or evidence of relevant and related post-secondary diploma from an accredited academic institution is preferred.
