Operations Trainee

1 month ago

Vancouver, British Columbia, Canada Craftsman Collision Full time
Operations Trainee Job Description

Craftsman Collision is a leading auto body repair chain in Canada, committed to excellence and employee satisfaction. We're seeking an Operations Trainee to support our operations manager in the Okanagan region.

Key Responsibilities:
  • Provide exceptional customer service and support daily operations to ensure stakeholder objectives are met.
  • Support management of shop operations in alignment with The Craftsman Way (TCW).
  • Provide vacation coverage as required under the direction of the regional operations manager.
  • Utilize company dashboard to accurately identify and prioritize tasks.
  • Actively participate in daily production meetings.
  • Maintain professional relationships with all stakeholders.
  • Write estimates and schedules repairs as required.
  • Use Craftsman Management System to enter parts and sublet invoices as required.
  • Support daily production, work flow, and quality control of the shop.
  • Work with assigned Operations team members and Shop Manager to follow operational goals.
  • Proactively reduce effort to increase touch time and reduce vehicle days in shop.
  • Ensure compliance with internal policies, procedures, and guidelines.
  • Bring forward suggestions for training needs and process improvements.
  • Support company standards in SPARKLE, safety, and security.
  • Represent and promote the Craftsman Collision brand in a positive manner.
Requirements:
  • Post-secondary degree or diploma in a related field preferred.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, combined with the ability to interact with senior leadership.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with a customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.
Benefits:

When you're part of the Craftsman Collision team, you get valuable perks like extended health and dental, professional development, certified training, and more.

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