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Customer Care Expert
3 months ago
Join Our Team as a Customer Care Expert
At People Corporation, we are committed to driving the success of organizations. As a leading provider of tailored solutions for social benefits, retirement, wealth management, well-being, and human resources, our team of professionals serves clients nationwide, addressing the needs of millions of Canadians. We prioritize creating an inclusive and accessible workplace where all employees and clients feel appreciated, respected, and supported. Our goal is to cultivate a diverse workforce that nurtures individual potential. If you require accommodation or alternative formats related to a job posting, please reach out to us.
We are currently looking for a Client Relations Specialist to become a vital part of our team.
This is an exciting opportunity to join People Corporation during a period of significant growth and acquisition, enhancing our offerings in social benefits, pension, and human resources products and services to ensure the highest quality for our clients.
As an essential member of the customer experience team, the Client Relations Specialist will engage directly with plan members, clients, advisors, and service providers to deliver outstanding service. Key responsibilities include representing the People Corporation brand through our customer service center by addressing inquiries related to plans, benefits, coverage, troubleshooting, and resolving issues efficiently.
**Hybrid Work Mode: 1-2 Days On-Site
**Evening Shift: Noon to 8:00 PM
Responsibilities of the Client Relations Specialist include:
Delivering exceptional customer service. Communicating with plan members, clients, advisors, and service providers via phone and email to address inquiries regarding claims, eligibility, and services. Ensuring that service standards are consistently met or exceeded. Collecting, analyzing, and verifying the accuracy of claims and data. Assisting members with the use of online portals and mobile applications. Supporting service providers with online portals for claims submission. Initiating necessary corrective actions to uphold high service quality and customer satisfaction.To thrive as a Client Relations Specialist at People Corporation, the following requirements and skills are essential:
A minimum of 2 years of customer service experience in the insurance industry is required. Proficiency in English is preferred. Strong verbal and written communication skills. Attention to detail is crucial. Technical knowledge of basic application systems. A commitment to providing exceptional customer service and enhancing the customer experience.Ideal candidates will possess:
Customer service experience in the group insurance sector.Benefits include:
Opportunities to learn from industry experts Comprehensive healthcare and dental coverage Company-contributed retirement savings plan Various health and wellness initiatives Mental health programs and support for you and your family Assistance in obtaining professional designations Competitive compensation packageAt People Corporation, we are dedicated to empowering businesses with our national solutions for social benefits, retirement, wealth management, well-being, and human resources. Our expert team serves millions of Canadians, providing personalized solutions tailored to the unique needs of businesses, employees, members, and stakeholders. We are committed to fostering an inclusive and accessible environment where everyone feels valued, respected, and supported. Our aim is to create a workforce that reflects the diversity of our communities and offers every employee the opportunity to reach their full potential.
