Sales and Customer Expert

5 days ago


Montreal, Quebec, Canada Fairstone Bank Full time

Are you a motivated and skilled individual looking for a new challenge?

Fairstone Bank is seeking a Sales and Customer Expert to join our team in Montreal.

As a Sales and Customer Expert, you will be responsible for ensuring our clients are getting the best value from their services.

Key Responsibilities:

  • Strive to understand customer's situation and recognize the customer's needs
  • Maintain a high level of competitive and product knowledge
  • Provide quality service that will exceed customer expectations
  • Maintain a high level of confidentiality
  • Accurately document customer interactions within the appropriate systems
  • Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Job Requirements:

  • Bilingual, must be able to communicate and write in both French and English.
  • Self-motivated in an independent work environment
  • Solid computer skills and an aptitude for learning new software
  • An understanding of credit cards is an asset
  • More importantly: Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics

We offer a competitive working environment and a range of benefits, including:

  • Hybrid work model: 3 days a week in our Montreal office
  • Professional Development: Paid training, free eLearning courses to give you an opportunity to build your customer service, sales, leadership skills and more.
  • Education Support up to 3,000$
  • Comprehensive benefit package: Dental and medical benefits adjustable to your needs (with access to virtual healthcare)
  • Shift Premiums and Pension Program

Why join Fairstone Bank?

At Fairstone Bank, we are committed to creating a healthy work/life balance for our employees and offer many competitive working conditions and benefits.

This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely.

Contact us to learn more about this exciting opportunity.


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