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Field Technical Support Engineer

3 months ago

Toronto, Ontario, Canada Vishay Precision Group, Inc. Full time

Position Overview

Vishay Precision Group, Inc. is a prominent global provider of force sensors and sophisticated opto-electronic instrumentation. With nearly 70 years of experience, we are recognized by our clients in the metals industry as a leader in the design, development, and production of innovative, high-quality industrial instrumentation.

At Vishay Precision Group, we pride ourselves on our dedicated workforce, which is the cornerstone of our ongoing success.

We are seeking a proactive Field Service Engineer to enhance our team.

Key Responsibilities:

Reporting to the Field Customer Service Manager, this role is essential for delivering technical assistance for Vishay products through various services, including installation and commissioning, preparation for pre-shipping factory acceptance testing, adherence to scheduled service timelines, and conducting product training for clients.

  • Ensure readiness for commissioning by utilizing the SPS, site progress summaries, and maintaining regular communication with customers.
  • Oversee installation activities on-site, including cold and hot commissioning, performance evaluations, customer training, weekly reporting, and completion of necessary documentation.
  • Follow up on post-commissioning action items, update system configuration files, facilitate in-house commissioning review meetings, and gather customer feedback.
  • Assist the Project Coordinator with pre-shipping tasks such as system testing, factory acceptance evaluations, and customer training.
  • Conduct testing for new software releases.
  • Update technical documentation, including drawings, parts lists, manuals, and training materials.
  • Design maintenance activities and create Engineering Change Notices (ECNs).
  • Engage in projects related to new product development.
  • Provide support to the project team as necessary.
  • Offer technical assistance to the Sales team regarding product applications.
  • Collaborate with the Production department to provide technical support.
  • Validate new product versions.

Qualifications:

  • A Bachelor’s degree in engineering from an accredited institution or a diploma in a relevant technology field with appropriate experience is required.
  • Professional Engineer (PEng), Engineer-in-Training (E.I.T.), or a similar designation is preferred.
  • 5-10 years of experience with control, automation, and electromechanical systems in industrial, automotive, or aerospace sectors is preferred, although other industries will be considered.
  • Strong mechanical and electrical aptitude is essential.
  • Proficient in using electrical, mechanical, computer, and networking tools, including digital voltmeters, oscilloscopes, and other testing equipment.
  • Ability to read and interpret technical documentation such as electrical schematics, mechanical layouts, and network diagrams.
  • Familiarity with AutoCAD and/or SolidWorks is advantageous.
  • Experience with PLCs and automation systems, both in use and design.
  • Comprehensive understanding of industrial safety protocols.
  • Excellent communication and interpersonal skills are required.
  • A strong sense of professionalism and diplomacy, with the ability to build and maintain relationships with both internal and external stakeholders.
  • Proven time management and organizational skills, with the ability to prioritize and adapt in a dynamic work environment.
  • High attention to detail and accuracy is crucial.

Benefits:

  • Competitive benefits package.
  • Extended health and life insurance coverage.
  • Comprehensive vision and dental plans.
  • Company-matched retirement savings plan.
  • Paid vacation time.
  • Supportive team environment and positive company culture.
  • On-site parking available.
  • All personal protective equipment (PPE) provided by the company.