Store Director Leadership Opportunity

2 weeks ago

Golden Horseshoe, Canada SEPHORA Full time
Job Description:

Job Title: Assistant Store Director

Job Summary:

We are seeking a highly skilled and experienced Assistant Store Director to join our team at Sephora. As a key member of our store leadership team, you will be responsible for managing all aspects of the client experience in a specific Sephora store location.

Key Responsibilities:

  • Training & Development: Execute Beauty Advisors training for all new hires as well as for existing team members. Facilitate orientation and our selling model training sessions whenever possible.
  • Sales Experience: Ensure all team members understand and properly execute Sephora's selling model, Celebrate Beauty and its guiding principles.
  • Client Experience: Ensure the timely response to all client feedback for the store. Action all client-related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Manager on Duty within the store. Engage with team members and clients on-stage whenever possible.
  • Entrepreneurial Spirit: Understand store goals, opportunities and trends and ensure all team members are aligned with each.
  • Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Requirements:

  • Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • Proven ability to be a leader on the sales floor to develop, coach, train our team members while leading them to success through company initiatives.

About Sephora:

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career.

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