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Retail Store Leadership Position

2 months ago

Golden Horseshoe, Canada TalentFinity Full time
About the Role

TalentFinity is seeking a highly skilled and experienced Store Manager to join our team. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day operations of our store, driving sales growth, and ensuring an exceptional customer experience.

Key Responsibilities
  • Cultivating Customer Experience and Relations: Foster positive customer service interactions to enhance the overall shopping experience, increase basket size, encourage repeat business, and boost customer foot traffic.
  • Achieving Key Performance Indicators (KPIs): Deliver results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
  • Providing Leadership and Team Support: Offer guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks. Ensure adherence to standards and follow up to confirm completion.
  • Managing Team Operations: Oversee hiring processes, conduct training sessions, create schedules, lead performance evaluations, and, if necessary, manage disciplinary procedures. Identify talent within the team and foster employee development opportunities.
  • Maintaining Operational Excellence: Demonstrate comprehensive knowledge of all store operations and implement strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
  • Implementing Inventory Controls: Establish and enforce proper inventory management practices to minimize shrinkage and maximize inventory compliance.
  • Managing Store Costs: Monitor and control expenses throughout the store to ensure efficient cost management and profitability.
  • Promoting Positive Interactions: Interact with others in a respectful and accepting manner, maintain a positive attitude even in challenging situations, utilize de-escalation techniques as necessary, and serve as a role model for organizational values.
  • Collaborating with Head Office Departments: Work closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
Requirements
  • Completion of College or University Degree or Diploma (Ideally in a business, marketing, or related field).
  • Ideally 3+ years of cumulative experience in a related environment – where leadership, operational, and relationship management skills were demonstrated and developed.
  • Experience in the food service/wholesale industry (B2B) strongly preferred.
  • Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management, and Point of Sales systems.
  • Operations Management: Able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
  • Customer/Sales Focus: Demonstrated ability to facilitate a customer-centric environment – driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
Work Environment and Compensation
  • Type of Role: Full-time permanent – 48 hours (6 days)/week
  • Work Environment:
    • Occasionally lifting (up to 50 lbs).
    • Ability to climb ladder.
    • Constantly on feet – walking/standing/climbing.
    • May be working in refrigerated area.
    • Noise level may exceed 80 decibels.
  • Travel:
    • Occasional travel to head office for management meetings/training.
    • Occasional assistance at other A1 locations.
  • Compensation: Salary, health & dental benefits, annual performance-based bonus.
Job Types:
  • Full-time, Permanent
Pay:
  • $60,000.00-$70,000.00 per year
Additional Pay:
  • Bonus pay
Benefits:
  • Dental care
  • Extended health care
  • Store discount
Flexible Language Requirement:
  • French not required
Schedule:
  • Monday to Friday
  • Weekends as needed
Application Question(s):
  • Are you comfortable with this role being 48 hours/week (6 days/week)?
  • What is your desired salary range? (Annual $)
  • Does the location work for you – North York (401 / KEELE ST)?
Work Location:
  • In person