People & Culture Operations Manager
3 weeks ago
Job Summary:
The Mental Health Commission of Canada is seeking a highly skilled and experienced People & Culture Operations Manager to join our team. As a key member of our HR department, you will be responsible for overseeing the daily operations of the People & Culture department, ensuring efficient and seamless use of technologies, processes to support an exceptional employee experience, fostering a positive workplace culture, and ensuring compliance with employment regulations.
Key Responsibilities:
- Develop, implement, and maintain HR policies and procedures that promote a positive work environment and comply with legal requirements.
- Ensure accurate and timely processing of payroll, benefits administration and renewal, and other HR-related functions that meet or exceed compliance and audit requirements.
- Oversee total compensation, salary administration guidelines, annual merit budget proposals, and compensation structure reviews and updates.
- Manage relationships with external vendors, suppliers, and service providers of the People & Culture Function ensuring we have clear agreements, appropriate service levels, and timely payment processes in place.
- Foster a culture of continuous improvement, driving ongoing enhancements by identifying service delivery constraints, analyzing root causes, and implementing innovative solutions based on comprehensive data insights and key performance indicators.
- Monitor key performance indicators (KPIs) to measure team performance and ensure/develop service level agreements (SLAs) are met or exceeded.
- Drive proactive workforce planning tools to support executives and leaders' labour plans effectively ensuring appropriate staffing levels and skill sets within the team.
Requirements:
- Bachelor's degree in human resources, business administration, or a related field.
- Minimum of 5-7 years of experience in HR management or a similar role.
- Professional HR certification (e.g., CHRP, CHRL) is preferred.
- Proficiency in HR software and systems (ADP preferred), such as HRIS and payroll systems.
- Demonstrated commitment to diversity, equity, and inclusion in the workplace.
- Bilingual (French and English) is an asset.
Competencies:
- Values and Ethics
- Respectful of Diversity
- Continuous Learning
- Results Management
- Teamwork and Cooperation
- Empathetic Leadership
- Oral/Written Communication
- Health, Safety, and Wellness (Physical and Psychological)
Physical/Cognitive Demands:
- Moderate to high periods of time spent in meeting-type settings.
- Extended visual requirements (6 plus hours) due to computer-related work.
- Potentially extended periods of time spent in sitting position (computer work, etc. 5 plus hours).
- High requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities.
- High degree of concentration required.
- Highly attentive to details.
- Low level exposure to both extended travel requirements (up to 5% and greater at times).
- May be required to periodically work beyond 7.5 hours a day based on the needs of the organization.
- High level of analytical, problem-solving, and interpretive requirements.
- Must be comfortable working in person, virtual, and/or open space environments.
- Must be able to work effectively from home temporarily or as needed; including the availability of reliable internet and working environment (desk, chair, etc.).
Psychological Demands:
- Monthly/Weekly deadline requirements.
- Moderate to high level exposure to stress resulting from complex interactions, tight deadlines, and managing multiple stakeholder expectations.
- High level requirement to maintain concentration for extended periods of time to maximize partner engagement, perform situational strategic analysis, and interpretation of data and minimize errors.
- Capacity to effectively organize and prioritize own work.
- High degree of emotional intelligence required to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
- Responsive to possible rapid changes in priorities.
- Adaptable to change (organizational and environmental).
- Performance goals and objectives are established yearly and regularly reviewed.
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