People & Culture Operations Manager

3 weeks ago


Ottawa, Ontario, Canada Mental Health Commission of Canada Full time
Job Title: People & Culture Operations Manager

Job Summary:

The Mental Health Commission of Canada is seeking a highly skilled and experienced People & Culture Operations Manager to join our team. As a key member of our HR department, you will be responsible for overseeing the daily operations of the People & Culture department, ensuring efficient and seamless use of technologies, processes to support an exceptional employee experience, fostering a positive workplace culture, and ensuring compliance with employment regulations.

Key Responsibilities:

  • Develop, implement, and maintain HR policies and procedures that promote a positive work environment and comply with legal requirements.
  • Ensure accurate and timely processing of payroll, benefits administration and renewal, and other HR-related functions that meet or exceed compliance and audit requirements.
  • Oversee total compensation, salary administration guidelines, annual merit budget proposals, and compensation structure reviews and updates.
  • Manage relationships with external vendors, suppliers, and service providers of the People & Culture Function ensuring we have clear agreements, appropriate service levels, and timely payment processes in place.
  • Foster a culture of continuous improvement, driving ongoing enhancements by identifying service delivery constraints, analyzing root causes, and implementing innovative solutions based on comprehensive data insights and key performance indicators.
  • Monitor key performance indicators (KPIs) to measure team performance and ensure/develop service level agreements (SLAs) are met or exceeded.
  • Drive proactive workforce planning tools to support executives and leaders' labour plans effectively ensuring appropriate staffing levels and skill sets within the team.

Requirements:

  • Bachelor's degree in human resources, business administration, or a related field.
  • Minimum of 5-7 years of experience in HR management or a similar role.
  • Professional HR certification (e.g., CHRP, CHRL) is preferred.
  • Proficiency in HR software and systems (ADP preferred), such as HRIS and payroll systems.
  • Demonstrated commitment to diversity, equity, and inclusion in the workplace.
  • Bilingual (French and English) is an asset.

Competencies:

  • Values and Ethics
  • Respectful of Diversity
  • Continuous Learning
  • Results Management
  • Teamwork and Cooperation
  • Empathetic Leadership
  • Oral/Written Communication
  • Health, Safety, and Wellness (Physical and Psychological)

Physical/Cognitive Demands:

  • Moderate to high periods of time spent in meeting-type settings.
  • Extended visual requirements (6 plus hours) due to computer-related work.
  • Potentially extended periods of time spent in sitting position (computer work, etc. 5 plus hours).
  • High requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities.
  • High degree of concentration required.
  • Highly attentive to details.
  • Low level exposure to both extended travel requirements (up to 5% and greater at times).
  • May be required to periodically work beyond 7.5 hours a day based on the needs of the organization.
  • High level of analytical, problem-solving, and interpretive requirements.
  • Must be comfortable working in person, virtual, and/or open space environments.
  • Must be able to work effectively from home temporarily or as needed; including the availability of reliable internet and working environment (desk, chair, etc.).

Psychological Demands:

  • Monthly/Weekly deadline requirements.
  • Moderate to high level exposure to stress resulting from complex interactions, tight deadlines, and managing multiple stakeholder expectations.
  • High level requirement to maintain concentration for extended periods of time to maximize partner engagement, perform situational strategic analysis, and interpretation of data and minimize errors.
  • Capacity to effectively organize and prioritize own work.
  • High degree of emotional intelligence required to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
  • Responsive to possible rapid changes in priorities.
  • Adaptable to change (organizational and environmental).
  • Performance goals and objectives are established yearly and regularly reviewed.


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