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Front Desk Associate

2 months ago

Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

Job Summary

Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Pomeroy Lodging LP. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Check guests in and out of the hotel, ensuring all necessary information is accurate and up-to-date
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
  • Process payments and handle guest transactions with accuracy and efficiency
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are readily available
  • Collaborate with other hotel staff to ensure seamless communication and a high level of service
  • Stay up-to-date on hotel policies and procedures, as well as local attractions and events

Requirements:

  • Previous experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit transactions
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

Apply Now