Guest Experience Coordinator

2 weeks ago


Calgary, Alberta, Canada Hotel Arts Full time

Hotel Arts Group is seeking a dedicated and enthusiastic Guest Experience Coordinator for our vibrant Freestyle Social Club/Poolside venue.

As the face of our establishment, you will play a vital role in creating memorable experiences for every guest. Your responsibilities will encompass warmly welcoming patrons, efficiently managing reservations, and ensuring smooth operations throughout their dining experience.

Job Responsibilities:
  • Provide exceptional customer service by greeting guests with a smile and offering personalized assistance.
  • Manage guest reservations using OpenTable or similar systems, ensuring accurate seating arrangements and timely table turnover.
  • Collaborate effectively with the culinary team to ensure seamless service and prompt order fulfillment.
  • Maintain a clean and organized reception area, creating a welcoming ambiance for guests.
  • Contribute to a positive and supportive work environment by fostering teamwork and communication among staff members.
Qualifications:
  • A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.
  • Excellent communication and interpersonal skills, with the ability to interact confidently with guests from diverse backgrounds.
  • Strong organizational and multitasking abilities, capable of handling multiple requests efficiently in a fast-paced environment.
  • Previous experience in a similar role within a restaurant or hospitality setting is preferred but not essential.


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