Guest Experience Expert

4 weeks ago

Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time
RESPONSIBILITIESComplete all check-ins and check-outs of hotel guests in a timely fashion following proper settlement procedures.
Communicates with all related departments regarding guest concerns.
Directs all guest complaints and concerns to the appropriate department.
Answers the switchboard and all other related phone duties in a polite and professional manner.
Handles and completes daily cash summaries following credit policies as outlined by management.
Ability and strong comfort level with computers and applications.
Fully understands the front desk computer system and how all transactions are posted properly.
Treats all guests in a courteous and friendly manner.
Familiar with all programs and fully aware of how they work and how to explain and market them to guests.
Records all guest reservations including group bookings and rooming lists, monitors room inventory on a daily basis. Familiar with rate tiers for all types of accommodations available and maximizes revenue with every check-in.
Answers and follows up on all guest inquiries and/or complaints concerning the Hotel and its services in a polite and tactful manner.
Reports all comments regardless of nature to management.
Provides additional coverage and back-up for night audit shifts when required due to vacations, illness, leave of absences or when additional work needs to be completed.
Assist with special projects for the Front Office
Other duties as assigned
QUALIFICATIONSMinimum 1-2 year customer service experience
Flexible and energetic with the ability to work under pressure
Must have experience with Microsoft Word and Excel
Ability to prioritize with strong data entry, analytical and communication skills.
Ability to work with minimal supervision
Excellent communication skills
Exceptionally strong guest service skills to ensure superior guest service and satisfaction
Team player who is able to recognize the value of both internal and external guests
Proficiency in Microsoft Office applications
Passion and drive to work, excel and grow in the Hospitality Industry
Able to multitask and meet deadlines
Must be able to work various shifts including morning, afternoon, evenings and weekends and holidays.
Hospitality experience an asset
Experience with Lighspeed or other PMS systems an asset
Tourism/Hospitality Management Diploma or Post-Secondary Degree an asset
Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now Source: Hospitality Online

  • Guest Experience Expert

    4 weeks ago

    Calgary, Alberta, Canada Delta Hotels Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Calgary Airport In-Terminal, 2001 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    3 weeks ago

    Calgary, Alberta, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Calgary Airport In-Terminal, 2001 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Guest Experience Expert

    3 weeks ago

    Calgary, Alberta, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Environment Expert

    5 hours ago

    Calgary, Alberta, Canada Delta Hotels Full time

    Job Title: Guest Environment Expert Job Description: Join our team as a Guest Environment Expert and create unforgettable experiences for our guests by maintaining the appearance and cleanliness of our hotel. Job Summary: • Maintain the appearance and cleanliness of the hotel, including guest rooms, public spaces, and back-of-house areas • Deliver...

  • Guest Experience Ambassador

    2 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that are memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient manner.Complete reports...

  • Guest Experience Ambassador

    3 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that are memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient manner.Complete reports...

  • Guest Experience Ambassador

    6 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that are memorable and unique. This role requires a high level of initiative, as you will be empowered to move about your space and take the initiative...

  • Guest Experience Ambassador

    7 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that are memorable and unique. This role requires a high level of initiative, as you will be empowered to move about your space and take the initiative...

  • Guest Environment Expert

    2 months ago

    Calgary, Alberta, Canada Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Calgary Airport, th Avenue NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is...

  • Guest Environment Expert

    1 week ago

    Calgary, Alberta, Canada Delta Hotels Full time

    Job Number Job Category Housekeeping & LaundryLocation Delta Hotels Calgary Downtown, 209 Fourth Avenue SE, Calgary, Alberta, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Guest Experience Specialist

    6 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're not just serving guests during a banquet or event - we're crafting an unforgettable experience. As a Guest Event Expert, you'll be responsible for ensuring every detail is executed flawlessly, from setup to breakdown. Your expertise will shine in a wide range of event functions, including setup, guest interaction,...

  • Guest Experience Specialist

    6 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're not just serving guests during a banquet or event - we're crafting an unforgettable experience. As a Guest Event Expert, you'll be responsible for ensuring every detail is executed flawlessly, from setup to breakdown. Your expertise will shine in a wide range of event functions, including setup, guest interaction,...

  • Guest Event Expert

    1 month ago

    Calgary, Alberta, Canada Marriott Full time

    Additional Information Full Time and Part Time positions availableJob Number Job Category Food and Beverage & CulinaryLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about serving guests during...

  • Guest Experience Specialist

    3 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for skilled professionals to join our team as Guest Event Experts. This role is critical to delivering exceptional guest experiences and ensuring the success of our events.Key ResponsibilitiesProvide exceptional guest service and ensure a memorable experience for all attendees.Assist with event setup,...

  • Guest Experience Specialist

    2 days ago

    Calgary, Alberta, Canada Marriott International Full time

    Job SummaryAt Marriott International, we're looking for skilled professionals to join our team as Guest Event Experts. This role is critical to delivering exceptional guest experiences and ensuring the success of our events.Key ResponsibilitiesProvide exceptional guest service and ensure a memorable experience for all attendees.Assist with event setup,...

  • Guest Event Expert

    1 month ago

    Calgary, Alberta, Canada Marriott International Full time

    Additional Information Full Time and Part Time positions availableJob Number Job Category Food and Beverage & CulinaryLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about serving...

  • Guest Event Expert

    2 weeks ago

    Calgary, Alberta, Canada Marriott International Full time

    Additional Information Full Time, Part TimeJob Number Job Category Food and Beverage & CulinaryLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about serving guests during a banquet...

  • Guest Experience Ambassador

    6 days ago

    Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Expert to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.ResponsibilitiesProcess guest arrivals...

  • Guest Experience Ambassador

    7 days ago

    Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Expert to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.ResponsibilitiesProcess guest arrivals...

  • Guest Experience Ambassador

    2 days ago

    Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Expert to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.ResponsibilitiesProcess guest...