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Bilingual IT Support Specialist

1 month ago

PointeClaire, Quebec, Canada Sleep Country Full time
Job Title: Bilingual IT Support Analyst

We are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our IT department, you will be responsible for providing technical support to our associates and ensuring the smooth operation of our information systems.

Key Responsibilities:
  • Provide technical support to associates via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Collaborate with the IT team to implement new technologies and improve existing systems
  • Develop and maintain documentation for IT procedures and policies
  • Participate in on-call rotation to provide after-hours support
Requirements:
  • Bachelor's degree in Computer Science or related field
  • Minimum 2-5 years of experience in IT support
  • Fluency in French and English (both verbal and written)
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.