Global Forwarding Specialist
5 days ago
We're seeking a highly skilled and detail-oriented Global Forwarding Specialist to join our team at C.H. Robinson. As a key member of our logistics team, you will be responsible for managing and operating the shipment lifecycle of our global freight.
Key Responsibilities- Maintain Operational Excellence:
- Develop a deep understanding of international shipping processes, documentation, and terminology.
- Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.
- Coordinate tasks on shipments to meet customer SOP requirements, including booking approvals, processing pre-alerts, governmental filings, and executing delivery.
- Facilitate Relationships:
- Collaborate with international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution.
- Build strong relationships with customers, responding timely and following up on issue resolution.
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
- High school degree or GED equivalent.
- Minimum of 1 year of Global Forwarding experience.
- Perfectly bilingual in both English and French (verbal and written).
- Values a diverse and inclusive work environment.
- Proficient in Microsoft Office Suite of programs.
- Excellent communication, prioritization, and multi-tasking skills.
- Proven track record of strong customer service skills, interacting with customers and being client-focused.
- Excellent follow-up with customers and the network.
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
- High level of attention to detail.
- Ability to work in a fast-paced and deadline-driven environment.
- Bachelor's degree.
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- A comprehensive training program to support your success.
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