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Lead Client Relationship Manager

3 months ago

Richmond, British Columbia, Canada Westland Insurance Group Ltd. Full time

We are on the lookout for a Senior Account Manager. Are you ready to explore new opportunities?

Westland Insurance Group Ltd presents an exciting role for a Senior Account Manager. This position is an excellent chance to join our expanding Dupuis Langen team, a well-established firm in the B.C. Employee Benefits Consulting sector. The role offers flexibility, allowing for hybrid or remote work arrangements based on the candidate's location. If you are eager to advance your career while mentoring and developing others, we want to hear from you. We seek a dedicated professional focused on enhancing their management skills within a rapidly evolving organization.

Compensation Overview: The anticipated salary range for this position is $70,400 to $88,000, based on a 35-hour work week. The actual salary offered will be determined by the qualifications and experience of the successful candidate, as well as market conditions and internal equity.

Discover the potential with Westland/Dupuis Langen

At Westland, our narrative is centered around growth, which translates into numerous opportunities for every team member. Each day, we demonstrate that building a successful business involves a commitment to clients, communities, and each other. As we continue to expand, we invite exceptional individuals like you to be part of our journey.

As a Senior Account Manager, your primary responsibility will be to ensure high levels of customer satisfaction for the group accounts under your management.

Why you will appreciate working with Westland/Dupuis Langen:

  • A welcoming and flexible work environment
  • Numerous opportunities for professional growth and learning
  • Autonomy to shape your own success
  • Be part of an inclusive culture with a diverse and talented community
  • A comprehensive rewards program that supports your financial, physical, and mental well-being
  • Flexible paid Values Days to honor days that matter to you
  • Paid Volunteer Days as part of our Amplifying Communities initiative, supporting causes that resonate with our employees and clients

What we seek in you:

  • You are a seasoned Employee Benefits Professional eager to grow and learn within the Health Benefits Industry
  • Your strong verbal and written communication skills enable you to simplify complex information
  • You naturally build authentic relationships
  • You excel in time management and can effectively handle multiple tasks while maintaining confidentiality
  • You are adaptable and can pivot based on client needs
  • You possess a minimum of 4 years of experience in the health benefits sector as an account manager
  • You are proficient in Microsoft Office, particularly Excel
  • A GBA or CEBS designation is a plus

In this role, you will:

  • Contribute to our inclusive culture alongside a vibrant national team
  • Assist Group Benefit Consultants in managing, servicing, and retaining a designated block of group client accounts throughout the client relationship lifecycle
  • Identify potential risks and recommend suitable coverage
  • Foster client relationships by delivering exceptional service from sales through to support
  • Maintain a keen interest in staying updated with industry trends
  • Utilize software and applications to manage and convert leads
  • Collaborate with industry partners to provide optimal insurance solutions
  • Maintain a client-first approach throughout the claims process
  • Conduct market surveys on new and existing groups
  • Mentor and train coordinators

We look forward to learning more about you.

You are a valued part of our community

At Westland, we aim to be more than just a great workplace. Here, you become part of a vibrant, purpose-driven, and open-minded collective. Each day, we affirm that building a successful business involves caring for communities, clients, and each other with equal dedication. You will be respected and supported for who you are and the unique perspective you bring.

Westland Insurance Ltd. is committed to fostering an inclusive environment that values diversity within our workforce. We prioritize equity and diversity, creating safe spaces where everyone can express themselves freely. We encourage applications from all qualified individuals and will accommodate disability-related needs throughout the recruitment process.