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Customer Care Representative

3 months ago

Sherbrooke, Quebec, Canada Acrylibain Full time
Position Overview

Acrylibain is seeking a dedicated Customer Service Agent to join our team. This role is essential in providing exceptional support to our clients and ensuring their inquiries are addressed promptly.

Qualifications
  • Education: Completion of secondary school diploma is required.
  • Experience: Previous experience in a similar role is considered an asset.
Key Responsibilities
  • Respond to both written and verbal inquiries from clients.
  • Provide detailed information regarding our services and their associated costs.
  • Carry out general administrative tasks as needed.
  • Assist clients by answering their questions and offering relevant information.
Preferred Experience
  • Experience in a call center environment is advantageous.
Transportation Requirements
  • Must have personal transportation.
  • Possession of a vehicle is necessary.
Work Environment and Physical Demands
  • Strong attention to detail is essential.
  • Ability to thrive in a fast-paced setting.
  • Capability to work effectively under pressure.
Personal Attributes
  • Reliability and punctuality are crucial.
  • Client-focused mindset.
  • Exceptional verbal and written communication skills.
  • Highly organized with a proactive approach.
  • Ability to manage multiple tasks efficiently.
  • Dependable and honest.
  • Quick to learn new processes and systems.
Screening Questions
  • Are you available to start as per the requirements?
  • Do you currently reside within a reasonable distance from the workplace?
  • Do you have relevant experience in this field?
  • Do you possess the necessary certifications for this role?
  • Do you have the required equipment for remote work, such as internet access and a home office setup?
Workplace Information
  • Hybrid work model.
  • Permanent position.
  • Bilingual work environment.
  • Weekly hours: 35.