Current jobs related to Intermediate Help Desk Analyst with Ticketing Expertise - Edmonton, Alberta - S.i. Systèmes

  • Help Desk Support Specialist

    1 month ago

    Edmonton, Alberta, Canada GTT, LLC Full time

    Job Title: Help Desk AnalystContract Duration: 6+ MonthsPay range: C$30 - 40/hrLocation: Edmonton, ABWork Type: Onsite, Monday - Friday 8:15 am - 4:30 pmJob Description:We are seeking a highly motivated and skilled Help Desk Analyst to join our team and support the Court Technology Services (CTS) environment.Key Responsibilities:Technical Support: Provide...

  • Help Desk Support Specialist

    1 month ago

    Edmonton, Alberta, Canada GTT, LLC Full time

    Job Title: Help Desk AnalystContract Duration: 6+ MonthsPay range: C$30 - 40/hrLocation: Edmonton, ABWork Type: Onsite, Monday - Friday 8:15 am - 4:30 pmJob Description:We are seeking a highly motivated and skilled Help Desk Analyst to join our team and support the Court Technology Services (CTS) environment.Key Responsibilities:Technical Support: Provide...

  • Help Desk Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Title: Help Desk SpecialistVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Specialist to join our team.Job Summary:We are looking for a skilled and detail-oriented individual to provide technical support to our clients. The successful candidate will be responsible for troubleshooting and resolving technical issues,...

  • Help Desk Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Title: Help Desk SpecialistVoyager Systems Corp. is seeking a highly organized and team-oriented Help Desk Specialist to join our team.Job Summary:We are looking for a skilled and detail-oriented individual to provide technical support to our clients. The successful candidate will be responsible for troubleshooting and resolving technical issues,...

  • Help Desk Technician

    3 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Title: Deskside Support TechnicianWe are seeking a highly organized and team-oriented Deskside Support Technician to join our team at Voyager Systems Corp.Key Responsibilities:Provide technical support to users experiencing difficulties with computer systems and software.Consult user guides, technical manuals, and other documents to research and...

  • Help Desk Technician

    3 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Description:Key...

  • Help Desk Technician

    3 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Description:Key...

  • Help Desk Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Job Description:Key...

  • Help Desk Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Job Description:Key...

  • Help Desk Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Respond to user inquiries and provide technical support...

  • Help Desk Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Title: Help Desk SpecialistVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a...

  • Help Desk Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job Title: Help Desk SpecialistVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a...

  • Help Desk Specialist

    1 month ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional manner.Consult technical manuals, user...

  • Help Desk Specialist

    1 month ago

    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Job SummaryVoyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional manner.Consult technical manuals, user...

  • Help Desk Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Job Description:Key...

  • Help Desk Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Job Description:Key...

  • Help Desk Technician

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Summary:The Help Desk Technician...

  • Help Desk Technician

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Summary:The Help Desk Technician...

  • Help Desk Technician

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Summary:The Help Desk Technician...

  • Help Desk Technician

    4 weeks ago

    Edmonton, Alberta, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Pixel Pop Media Services LTD. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues in a timely and efficient manner.Job Summary:The Help Desk Technician...

Intermediate Help Desk Analyst with Ticketing Expertise

4 weeks ago

Edmonton, Alberta, Canada S.i. Systèmes Full time
Job Title: Intermediate Help Desk Analyst with Ticketing Experience

We are seeking an experienced Intermediate Help Desk Analyst with ticketing experience to join our team at S.i. Systèmes. As a Help Desk Analyst, you will provide end-user operational support and assist with UAT, data collection, data validation, and data conversion within the criminal justice system.

Key Responsibilities:
  • Provide end-user operational system support, including data collection, data editing, data validation, and data conversion within an enterprise system that contains user information.
  • Support web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
  • Use Microsoft SharePoint to manage and share information.
  • Work effectively through communication with technical and/or business teams to resolve client issues.
  • Monitor trends in client inquiries that point to the need for further training within the client community; assist in the revision of related training material, and participate in training.
  • Maintain a repository of known problems/issues and related resolution/'work around'; and a repository of best practices, for each application.
  • Make arrangements with external stakeholders and internal staff for training and any other items as required.
  • Assign and maintain user IDs and passwords.
  • Coordinate Help Desk related activities that require communications to the external stakeholders with business areas. Ensure these communications are relayed to internal staff as well.
  • Participate in related projects as required.
  • Develop and maintain documentation as required.
  • Recording and classifying calls/inquiries in the Help Desk software application.
  • Communicating application errors found during call resolution and testing application when errors are resolved.
  • Coordination of communication to external stakeholders staff and to internal staff.
  • Collection and editing/validating/converting data.
  • Identification of future training needs.
  • Regular status reports of all reported issues.
Requirements:
  • 5+ years as a Help Desk Analyst with the following:
  • Working with Microsoft Office tool suites.
  • Planning/performing/monitoring User Acceptance Testing.
  • Providing end-user operational system support, including data collection, data editing, data validation, and data conversion within an enterprise system that contains user information.
  • Supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
  • Using Microsoft SharePoint.
  • 4+ years as an Application Help Desk Analyst working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications.
  • 4+ years in user identity verification processes, and maintaining user IDs, passwords, and accounts permission levels for business applications.
  • 4+ years using Help Desk software (ticketing software): BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
  • 4+ years working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
  • 4+ years working on supporting multiple applications for various stakeholders at one time.
  • Bachelor degree or diploma in IT, Computer Science, Math, or Engineering, or equivalent experience.
  • Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance.