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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada Neptronic Full time

Job Opportunities in Technical Support

Neptronic is seeking a skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will play a critical role in assisting our customers with the installation and troubleshooting of our products.

Key Responsibilities:

  • Design and implement validation devices and procedures for various electro-mechanical products used in the HVAC industry
  • Create test setups and document procedure results
  • Resolve complex technical challenges related to product or subassemblies
  • Collaborate with quality assurance and production departments to implement improvements

Requirements:

  • Bachelor's Degree or DEC in mechanical, electrical, or software field
  • Pragmatic and analytical approach with strong problem-solving skills
  • Ability to analyze customer needs and meet technical challenges and deadlines
  • Strong teamwork and communication skills

What We Offer:

  • Professional development opportunities
  • Deferred Profit-Sharing Plan and Group Registered Retirement Savings Plan
  • Group Insurance Plan (Life Insurance, Long Term Disability Insurance, Medical and Paramedical Coverage, Health Credit Flexible Account)
  • Paid personal days and company-paid holidays

Job Type: Full-time (40 hours per week; Monday to Friday), day shifts

Salary: According to experience