Benefits Coordinator

1 month ago

Charlottetown, Prince Edward Island, Canada Intact Financial Corporation Full time
About the Role

We are seeking a dedicated Member Support Representative to join our team at Intact Financial Corporation. As a key member of our Group Benefits team, you will be responsible for providing exceptional customer service to regional groups across Canada.

Key Responsibilities
  • Engage with clients from diverse regional groups across Canada via telephone, face-to-face, email, and other communication channels.
  • Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.
  • Utilize your knowledge to effectively address client questions, concerns, and requests.
  • Ensure that each interaction leaves clients feeling supported and valued.
  • Perform various administrative tasks, including printing and managing documents, handling paper and electronic mail, greeting and assisting walk-in members, and maintaining organized records of all interactions and transactions.
Requirements
  • Prior experience in a call center, administrative support, or customer service role is essential, with a proven track record of delivering exceptional client experiences.
  • Proficiency in both English and French is considered an asset, but not a requirement.
  • Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.
  • Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
  • A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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