Help Desk Manager

1 week ago

Markham, Ontario, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a highly skilled IT Manager to lead our Help Desk team. As a key member of our IT department, you will be responsible for managing a remote team, providing technical support, and ensuring excellent service delivery.

Key Responsibilities:

  • Manage a team of IT professionals, providing guidance and support to ensure excellent service delivery.
  • Provide technical support for hardware, software, and network issues.
  • Develop and implement IT policies and procedures to ensure compliance and efficiency.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Monitor and analyze IT performance metrics to optimize service delivery.

Requirements:

  • At least 3+ years of experience in IT management, with a focus on help desk and technical support.
  • Strong technical skills, including hardware, software, and network support.
  • Excellent leadership and communication skills, with the ability to manage a remote team.
  • Experience with ticketing systems, such as XStore and Oracle.
  • Knowledge of Microsoft Office 365, Computer Hardware, and Desktop Hardware.

Preferred Qualifications:

  • Experience with Microsoft Navision and JDA.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

About CB Canada:

CB Canada is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented IT Manager to join our team.

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