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IT Manager

2 months ago

Markham, Ontario, Canada CB Canada Full time

Job Title: IT Manager - Help Desk Specialist

Job Summary:

CB Canada is seeking a highly skilled IT Manager - Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for managing our help desk operations, ensuring seamless technical support to our clients and internal teams.

Key Responsibilities:

  • Manage and coordinate help desk operations, including ticketing systems and resource allocation
  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Lead and mentor a team of technical support specialists
  • Develop and implement processes to improve service levels and team efficiency
  • Collaborate with cross-functional teams to resolve technical issues and improve overall IT operations

Requirements:

  • At least 3+ years of experience in help desk management and technical support
  • Strong knowledge of Office 365, computer hardware, and software technology
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

  • Experience with Microsoft Navision and JDA
  • Knowledge of POS systems and XStore

About CB Canada:

CB Canada is a leading provider of IT services and solutions. We are committed to delivering exceptional technical support and expertise to our clients and internal teams. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.